POLICIES & INFORMATION
Cancellation & Refund Policy
A fair approach based on the work agreed, work completed, and costs already committed.
Last updated: 17 October 2026
1. Requesting a cancellation
Email ziakash@adsbyzi.com with your name, project, and the reason for your request. We will review the current stage and confirm the next steps in writing. Do not assume a request sent to an unrelated platform cancels a direct engagement.
2. Before work begins
If a project is cancelled before any work begins, prepaid service fees are refundable except for costs you specifically authorised that have already been incurred and cannot be recovered. We explain any proposed deduction. Any mandatory cancellation rights that apply to you take priority.
3. After work has started
Fees for completed work and agreed milestones remain payable. If work is partly complete, we assess the work performed against the accepted scope rather than automatically treating the whole payment as non-refundable. Unused prepaid service fees are refunded after that assessment and any authorised, non-recoverable third-party costs. We provide a written explanation of the calculation.
4. Ongoing services and renewals
Cancel an ongoing service before the next agreed billing period where possible. We stop future renewals once cancellation is confirmed, subject to any notice period expressly agreed before purchase. Work already delivered or performed during the current period remains chargeable; unused prepaid amounts are considered fairly against the agreed commitment and work completed. Platform advertising spend is controlled separately.
5. Concerns about the work
Tell us promptly if a deliverable does not match the agreed scope. We will review the concern and aim to correct an in-scope issue or agree an appropriate remedy. A lack of sales, rankings, approval, or another platform-controlled result alone does not establish that the agreed service was not delivered. This does not limit remedies for a service that was not provided as agreed.
6. Third-party fees and processing
Advertising spend, domains, hosting, subscriptions, paid plugins, and other third-party purchases follow the relevant provider’s refund rules. We cannot refund money paid directly to another provider. Approved service refunds are returned through the original payment method where practical; processing time depends on the provider. Marketplace orders follow the marketplace’s applicable cancellation and dispute procedures.
7. If we cannot continue
If AdsbyZi must end a project, we explain the position, provide the completed work where appropriate, and return unused prepaid service fees after a fair assessment. We may pause work for missing access, unlawful instructions, or overdue payments. We aim to resolve problems directly and reasonably; nothing here removes rights that applicable law makes mandatory.